To measure the flow of conversation, we have introduced a new metric called “conversations per session” or CPS. It indicates the average number of turns in a conversation, with a turn defined as one alternation between the two parties. Negobot is a conversational agent posing as a child, in chats, social networks and other channels […]
Conversational Ai, Explained
This way, the conversational AI can actually pull in data from these sources to resolve customer service issues on an individual basis without human intervention. Businesses are relying on artificial intelligence to provide more inclusive services to all of their customers. A powerful AI can leverage NLP and NLU to automatically translate text, or even […]