Order & Payment
ORDER AND PAYMENT TERMS AND CONDITION
Goods and services tax (GST)
We collect Goods and Services Tax (GST) for purchases of any goods in Malaysia.
Please take note that all International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. We are not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.
We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.
We recommend that you contact the appropriate government agency for your country or destination before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.
We accept VISA card & MasterCard. All orders placed via this website are secured. This means that your credit card number and all other private information will be protected by encryption.
We also accept Direct Debit, online transfers and cash deposits (for Malaysia only) for your bill payment. If you performed the above three methods outside/unlinked with the checkout page, please inform us with the payment slip and booking reference. A confirmed paid tax invoice will be return to you after verification of the payment.
To international customers, please take note that you will need to email us first on the required item(s), for the quotation of shipping. Hence, the most convenient method of payment for foreign orders is by credit card, since the exchange rate is automatically calculated at the best available rate of exchange.
Out of Stock Items and Special Order Items
If the item of your need is out of stock or required specific order, please contact us via email in advance for details.
Special orders are final sale and non-refundable and may take an extensive amount of delivery time and subjected to availability from the suppliers.
Cancellation of order is allowed with any reason. Please inform us via email or phone IMMEDIATELY for cancellation. However, it will be your responsibility to pay the complete shipping and handling charges for the ORDER THAT HAD BEEN PROCESSED and whenever applies.