Return & Refund Policy
Thank you for shopping at scubaequipment.com.my
If you are not entirely satisfied with your purchase due to manufacturer defects, we are here to help. Please contact us first by email at email@example.com to request a Return Authorization Form within (7) days of receiving your item(s).
IMPORTANT: Items returned WITHOUT authorization will NOT be entertained.
You have 14 calendar days to return the item(s) from the date of the processed Return Authorization Form. Returned item(s) must be in the original packaging by which it was shipped to the customer. Item(s) returned are to be in the same condition as when they were sold and shipped or this guarantee is void. Your item(s) needs to have the receipt or proof of purchase.
Upon receiving your item(s), we will notify you of the received and then inspect your returned item(s). We will notify you on the status of your refund after the inspection procedures.
If your return conditions are approved, we will initiate a refund within 3-5 working days.
IMPORTANT: In order for any monetary credit to be given, kindly note that the item(s) being returned CANNOT show any signs of being worn, used, engraved or altered in any way.
You will however be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are NONrefundable.
IMPORTANT: Should there be any costs of a returned shipping other than manufacturer defect reason, it will be deducted from your refund.
d) Contact Us
If you have further inquiries or questions on how to return your item(s), feel free to contact us at the stated email above.