Return & Refund Policy

Thank you for shopping at scubaequipment.com.my

If you are not entirely satisfied with your purchase due to manufacturer defects, we are here to help. Please contact us first by email at info@discoverscuba.com.my to request a Return Authorization Form within (7) days of receiving your item(s). 

IMPORTANT: Items returned WITHOUT authorization will NOT be entertained.


a) Returns 

You have 14 calendar days to return the item(s) from the date of the processed Return Authorization Form. Returned item(s) must be in the original packaging by which it was shipped to the customer. Item(s) returned are to be in the same condition as when they were sold and shipped or this guarantee is void. Your item(s) needs to have the receipt or proof of purchase. 


b) Refunds 

Upon receiving your item(s), we will notify you of the received and then inspect your returned item(s). We will notify you on the status of your refund after the inspection procedures.

If your return conditions are approved, we will initiate a refund within 3-5 working days.

IMPORTANT: In order for any monetary credit to be given, kindly note that the item(s) being returned CANNOT show any signs of being worn, used, engraved or altered in any way.


c) Shipping 

You will however be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are NON¬≠refundable. 

IMPORTANT: Should there be any costs of a returned shipping other than manufacturer defect reason, it will be deducted from your refund. 


d) Contact Us 

If you have further inquiries or questions on how to return your item(s), feel free to contact us at the stated email above.